ChocolateCoins
1-800-323-8037
 
 
 
In Business Over 25 Years!
 
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Frequently Asked Questions:
 

1) Can I order my coins online?
2) Where do I send my artwork?
3) What format should my artwork be in?
4) How does the customization process work?
5)  How long will it take for me to receive my order?
6)  Do you offer rush / expedited ordering?
7)  Can you help me create my artwork?
8)  Will you send me a proof before you mint my coins?
9)  What kind of chocolate do you use?
10) What is the shelf life of your chocolate coins?
11) Are your coins Kosher?
12) If it’s hot out, will my coins melt during shipping?

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  1. Can I order my coins online?
    At this time we do not offer online ordering or an online shopping cart. Traditionally our business has been done over the phone, and with fax and email. For now we have decided to keep it this way to avoid online ordering mistakes and to provide more personalized service to each customer. We are waiting for your call!
    Give us a call at 800-323-8037.
  2. Where do I send my artwork?
    Send all artwork to artwork@sweetimpressions.com .
  3. What format should my artwork be in?
    We can work with artwork in the following formats: eps, psd, ai, tif, jpg, gif, or pdf. Please note that the most desired format is something VECTOR based. This is typically EPS or AI format. However, if it's RASTER based, (eg: has pixels), we can work with it, but it needs to be of a higher resolution.
  4. How does the customization process work?
    You send us pictures, sketches or a description of what you want your design to be, our designers then create your custom coin design proof. We then send to you, a 'proof' for you to review, make any changes to, and then await your approval. We then create a custom mold using our computerized machining process, in minting we call it a die, and is then used to stamp your design into the chocolate coins in the color and quantity you ordered.
  5. How long will it take for me to receive my order?
    Once you approve your proof, coins are minted and ship from our manufacturing facility within 5 business days.
  6. Do you offer rush / expedited ordering?
    Yes, for an additional fee rush service can be provided. Please be sure to let us know right away when you need your order so that we can do our best to accommodate your expedited request.
  7. Can you help me create my artwork?
    No problem! Once your order is placed our designers will gladly assist you in getting your artwork into a format that can be used for minting. Just give us a call and we will be glad to work with you. You can reach us at 800-323-8037.
  8. Will you send me a proof before you mint my coins?
    Absolutely. Proofs are made and approved by you, we never mint your coins without first getting a formal approval of a proof.
  9. What kind of chocolate do you use?
    We use high quality chocolate not normally associated with chocolate coin production. We believe that not only should our product look great, it should taste great too.
  10. What is the shelf life of your chocolate coins?
    Once minted, our Chocolate Coins will last up to 18 months.
  11. Are your coins Kosher?
    Yes. All our coins are Kosher certified.
  12. If it’s hot out, will my coins melt during shipping?
    During the summer months, we utilize cool packs and ship via 2nd day air to insure that your coins arrive in great condition.
 
 
 
   
 

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